Privacy Policy

Your privacy matters to us. This Privacy Policy explains how Hope ("we," "our," or "us") collects, uses, and protects your information when you use our platform.

1. Information We Collect

Account Information: When you create an account, we collect your email address and authentication credentials. If you sign in with Google, we receive your name, email address, and profile picture from Google.

Course Materials: When you upload PDFs, documents, or other files, we process and store them to provide our AI-powered learning features. Your uploaded materials are associated with your account and are not shared with other users.

Workspace Data: We store your canvas drawings, annotations, and workspace state so that your work is saved and accessible across sessions and devices.

Conversation Data: When you interact with our AI tutor, we store conversation history to maintain context within your study sessions.

Usage Data: We may collect basic usage information such as pages visited, features used, and session duration to improve our service.

2. How We Use Your Information

We use your information to:

• Provide and maintain our learning platform
• Process your uploaded materials for AI-powered features
• Save and sync your workspace data across devices
• Generate AI tutor responses relevant to your course materials
• Improve our services and develop new features
• Communicate with you about your account or service updates

3. Third-Party Services

We use the following third-party services to operate our platform:

• Firebase (Google): Authentication and data storage
• Google Gemini: AI-powered tutoring and document processing
• OpenAI: Text embedding for content search
• Pinecone: Vector database for course material retrieval

These services have their own privacy policies and may process your data according to their terms. We recommend reviewing their respective privacy policies.

4. Data Storage and Security

Your data is stored using industry-standard cloud infrastructure. We implement reasonable security measures to protect your information from unauthorized access, alteration, or destruction. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your data for as long as your account is active. If you delete your account, we will delete your personal information and uploaded materials within a reasonable timeframe, except where we are required to retain data by law.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Export your uploaded materials

7. Children's Privacy

Hope is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us so we can take appropriate action.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

9. Contact

If you have questions about this Privacy Policy, please reach out via LinkedIn.